Help & support
Stuck on something? Email us — we read every message and reply by email. Send it from the address you sign in with, and if it’s about a design, say roughly when you made it.
Email support@yardscaper.appTo report a design or client link, email us the link and we’ll look at it.
Signing in
There are no passwords. Enter your email and we send a 6-digit code to type in. If it hasn’t arrived after a minute, check your spam or promotions folder, then tap Resend code. Use the same email on every device and you’ll see the same designs.
How designs are counted
Every design you make uses one from your balance — that includes “Another take” and each tweak you apply.
- No account: the free demo gives you 3 designs.
- Free account: starts with 5 designs. After that, whenever you’re below 3, it tops back up to 3 — at most once every 28 days.
- DIY Pro includes 120 designs a month, and Contractor 250. A plan’s designs reset each month and don’t carry over.
- Design packs never expire. Your plan’s designs are used first, then pack designs.
When you’re signed in, your balance is always shown at the top of the screen.
When a design fails
You aren’t charged for it. A failed design goes straight back to your balance, automatically — there’s nothing to request.
If your connection dropped while a design was being made, look in your saved designs before trying again: it may have finished. If designs keep failing, try a clear, straight-on daytime photo of the yard, or email us.
Refunds
Bought in the iPhone app
Apple handles every refund for App Store purchases — we can’t issue them ourselves. Request one at reportaproblem.apple.com.
Bought on our website
Email support@yardscaper.app from your account address and tell us what happened. We’ll look at it with you.
Restore purchases (iPhone)
Your designs belong to your Yardscaper account, not your phone — sign in with the same email and they’re there. If a subscription you bought in the iPhone app isn’t showing, open Account and tap Restore purchases, using the same Apple Account you bought it with.
A design pack is added to your Yardscaper account as soon as Apple confirms the purchase (usually within a minute), so it never needs restoring. If it hasn’t appeared after a few minutes, email us.
Cancelling a subscription
Cancel wherever you subscribed.
Subscribed in the iPhone app
Open Settings → your name → Subscriptions → Yardscaper and tap Cancel Subscription, or open your App Store subscriptions. Apple bills these, so we can’t cancel them for you.
Subscribed on our website
Sign in at yardscaper.app in a web browser, open Account and choose Manage billing.
Either way, your plan stays active until the end of the period you’ve paid for, then your account moves to the free plan. Your designs and any pack designs stay.
Deleting your account
Go to Account → Delete account. It removes your account, photos, designs and client links right away, and it can’t be undone. Remaining designs, including pack designs, are forfeited.
Deleting cancels a subscription bought on our website, but not one bought in the iPhone app — cancel that in Settings first so Apple stops billing you. More detail: yardscaper.app/account/delete.